Privacy Policy

Last updated: January 1, 2025 | Effective Date: January 1, 2025

VividYard LLC ("VividYard," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and protect your information when you visit our website at vividyard.site or engage with our services.

By using this website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the website.

1. Information We Collect

We may collect the following types of information:

Contact Information: Name, email address, phone number, and mailing address when you submit a contact form, request a consultation, or subscribe to our newsletter.
Usage Data: Browser type, IP address, referring URLs, pages visited, time on site, and device information collected automatically through cookies and analytics tools.
Communications: Content of messages you send us via forms, email, or phone.
Service Information: Details about your property and service preferences that you share with us in the course of obtaining a quote or consultation.

2. How We Use Your Information

We use the information we collect for the following purposes:

To respond to your inquiries and provide customer service
To schedule and deliver our landscaping and gardening services
To send you service-related updates, quotes, and communications
To send marketing communications (with your consent and opt-out option)
To improve our website, services, and customer experience
To comply with legal obligations

3. Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us understand how you interact with our site.

Types of cookies we use:

Essential cookies: Required for basic site functionality (e.g., consent preferences)
Analytics cookies: Help us understand visitor behavior (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertising

You can manage or disable cookies through your browser settings or our cookie consent banner. Note that disabling cookies may affect website functionality.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers: Third-party vendors who assist us in operating our website or conducting our business (e.g., email service providers, scheduling tools), subject to confidentiality agreements.
Legal Requirements: When required by law, court order, or government authority.
Business Transfers: In connection with a merger, sale, or acquisition of our business.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Contact form submissions are typically retained for 3 years. You may request deletion of your information at any time by contacting us.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access the personal information we hold about you
The right to correct inaccurate information
The right to request deletion of your information
The right to opt out of marketing communications
The right to data portability

To exercise any of these rights, please contact us at info@vividyard.site.

7. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. Your continued use of the website after changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Email: info@vividyard.site
Phone: (512) 478-0033
Address: 4823 South Lamar Blvd, Suite 200, Austin, TX 78745, USA